1. Introduction
At Cheta ON Ltd (“Cheta”, “we”, “us”, or “our”), we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and related financial services.
2. Information We Collect
To provide secure digital money services, we collect information you provide directly to us:
- Personal Identification: Your full name, email address, phone number, and Cheta tag.
- Identity Verification Details: Government-issued identifiers (such as BVN or national ID) required for tier verification and regulatory compliance.
- Transaction Information: Details regarding funds added, transfers, bill payments, and currency conversions.
- Device & Usage Data: IP address, operating system, device model, and in-app diagnostic logs.
3. How We Use Your Information
We use your data strictly to operate and enhance your financial experience:
- To create and service your Cheta account and multi-currency balances.
- To execute transfers, bill payments, and currency conversions.
- To prevent fraudulent activities and satisfy anti-money laundering (AML) requirements.
- To provide prompt customer support and essential security notifications.
5. Data Protection & Security
We enforce multi-layered encryption protocols, biometric verification (Face ID / Touch ID), and strict access controls. Your security credentials, such as PINs, are hashed securely and never accessible to staff or stored in plain text.
6. Contact Us
If you have questions or concerns regarding our privacy practices, contact our Data Protection Officer at privacy@cheta.app.